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ABP Tech Support

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Open a Support Ticket

ABP provides free online support. For priority phone support a service contract is required, please contact your sales representative for more details on ABP support options.
Please use this form to initiate a tech support case.

  • Before you open a case please read our FAQs.
  • Please include as much detail as possible: Serial/MAC, model number, current firmware and/or software versions. Describe the problem and steps taken to resolve it.
  • DO NOT paste SIP Traces or Debug outputs here. Reply to the email you will receive with them as Notepad attachments.
  • DO NOT use this for for RMA Requests. For RMAs please read Return Policy and procedures and fill out an RMA request form.
  • If you do not receive an email response with a ticket number within 24 hours, please call 972-831-1600 or contact your sales representative.

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