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ABP Tech Support

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BUY Support

To purchase support from ABP:
Please fill out this Credit Card Authorization Form and it back fax to us.
Or call our order processing department (972) 831 1600 option 4

NameDurationCustomer PriceNon customer price
TSP-Hourly1 Hour$99$129
TSP-Installationvaries by productCall usCall us
ASA-Gold-QTR1 Quarter$275$375
ASA-Gold-YR1 Year$995$1295
  • Priority support line number is provided. Our support team will identify the caller and provide priority service.
  • Guarantees phone support with engineer to review and help resolving the problem.
  • Most issues are fixed however we can't guarantee that the problem will be resolved if it depends on Vendor new firmware release for bug fixing. We'll provide with a workaround solution whenever possible
  • Appointments might be required.
  • Priority Response on E-mail thru ticketing system.
  • Access to ABP tech support newsletter and application notes.
  • Case could be escalated to senior technical support engineer and/or partner vendor if needed.
  • When the issue is due to interop problems or other elements in the network, ABP Technical team will help identify the source of the problem and point the customer in the right direction to solve it.

Technical Support Package (TSP-hourly)

Technical support for troubleshooting, installing or configuring any product in ABP's portfolio purchased from ABP or thru third party resellers. This service is offered to ABP customers who do not have a support subscription or did not purchase the TSP along with the product and require full attention from a qualified technician. This professional support is also available to non-ABP customers. This support is rendered at an hourly rate.
Terms: One time payment. TSP-hourly have to be prepaid and if number of hours exceed what the customer contracted; he'll be invoiced for the remaining time. The minimum billable period is 1 hour. After TSP-hourly expires the customer becomes eligible for ASA subscription for on-going support on a working system. Non-refundable

Technical Support Package (TSP-Installation)

This service is offered to ABP customers as post sales support service for installation and initial setup of a specific product that is purchased along with the TSP.
Since the support effort is different for each product, we have one TSP type per type of product that specifies cost and limits on number of hours and expiration from day of purchase.
This is the preferred support option for installation and initial setup of a product. A number of hours are bundled for a more cost effective package.
Terms: One time payment. TSP has to be ordered along with the product. After TSP expires it is highly recommended to subscribe to ASA support for on-going support on a working system. Non-refundable

ABP Support Agreement (ASA-Gold-QTR ; ASA-Gold-YR)

ASA is a low cost on-going support agreement that puts ABP technical team at disposition when a problem arises on the equipment avoiding per-incident, per-hour support fees.
Subscription services allow contacting ABP Technical Support for all equipment purchased from ABP during the subscription period and limited to Up to 3 hours in any given month. This offers peace of mind to customers' who have equipment but do not have the expertise needed to maintain, and troubleshoot the purchased product.
Terms: Automated quarterly draft of Credit/Debit or Checking account. Thirty days notice is required to cancel as the charges are recurring. Non-refundable. Service starts after first payment is received.