SwitchVox

Switchvox Combines the Best of Conventional PBXs with State of the Art IP PBX Technology and Innovative Productivity Features.

SwitchVox is the world’s first truly easy to set up and maintain PBX system that can be set up quickly by the reseller and than can be managed during the day to day by the users phone or IT support person with ease. Based on Linux and Asterisk software, SwitchVox has created a plug-n-play phone solution that works out of the box and fits todays businesses needs. It was identified as one of the most innovative and robust PBXs, for its ability to integrate Unified Communications, its possibility to use advanced webservices like Salesforce, Google, Google Maps, and other applications in real-time to pop information on incoming calls and last but not least the satisfaction level of Switchvox buyers.

Now when a customer service rep (CSR) receives a call his screen can pops all the information about that customer, out of the companies CRM system as well as search that caller in google and show his location in Google Maps including information like the locations of the nearest offices.

The SwitchVox SOHO product enables small and home offices to easily and affordably create and manage their phone system, using traditional analog lines, as well as VoIP services. The SwitchVox SMB product is a full-featured, more advanced IP PBX system for larger organizations. SOHO and SMB products are offered as Software bundle w/ 10 users.

Digium Switchvox is available as software or on three different hardware option that provide a fit for a wide range of companies:

• The AA60/655 appliance, which features Switchvox SOHO or Switchvox SMB, supports up to 30 users and is ideal for demanding small offices or home offices that need a professional phone system in a small form factor.

• The AA305 appliance, which features Switchvox SMB, supports up to 150 users and is ideal for medium-sized businesses that want the power of a server-class PBX.

• The AA355 appliance, which features Switchvox SMB, supports up to 400 users and is a redundant rack-mount server that is ideal for larger customers that want the highest level of performance and peace of mind.

Contact ABP to learn more about these products developed by Digium®.

Features

Product Line Overview

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Features

Extensions: IP Phone / ATA extensions, Analog phone extensions, Call queue extensions, Virtual Extensions, IVRs, Extension Templates, Control permissions for e/ext., 3,4,5 digit extensions, Extension Groups

Calling Methods: VoIP, Analog Phone Lines, T1/E1 Phone Lines, Connecting Multiple Switchvoxes

Call Control: Hold, Assisted Transfer, Blind Transfer, Call Parking, Do Not Disturb, Send Calls, Directed Pickup,

Fax: Send and receive faxes using Switchvox! You can use your fax machine, or fax files from your desktop computer.

Video calling: You can now use video phones with Switchvox.

Chat: The new Switchvox private chat server uses the XMPP protocol. The Switchboard offers a Chat Panel, or you can use your favorite XMPP-based client.

Switchboard: Click to call, See who else is on the phone, Drag and drop transfers
Current call control, One click on-the-fly recording, Record others' calls, Monitor, Whisper, Barge, Queue Member view, Queue supervisor view, Call Parking Lot Panel, Presence, Google Maps Panel, CRM Panel, Panel Pops, Screen Pops

Voicemail: Flexible Voicemail Access, Voicemail to your Email Inbox, Automatic Mailbox Creation, Voicemail Blast Groups, Custom Message Notification

Voicemail Greetings: You can customize multiple voicemail greetings, specify which greeting should be active, and assign different greetings to play when you are unavailable versus on the phone.

Organized Phonebooks: You can create and manage multiple phonebooks, to keep your contacts organized. You can also see each contact's 'dditional Numbers' that they publish, and create and modify your own additional numbers for them.

Disk Space Quotas: You can set a disk-space quota for voicemail and fax usage for each extension and extension group. Also, you can see the voicemail and fax disk-space usage, in total and for each extension.

Call Queues / ACD: Unlimited Call Queues, In Queue Call Routing, Route when a queue caller presses "0" , Queue Caller Timeout, Queue Member Circuit Limit, Route when max queue length reached, Route when no members logged in, Custom Music on Hold p/ Queue, Invisible Queues, Members Never Busy, Announce Position in Queue, Announce Estimated Hold Time, Announcement Freq. Control, Log-in queue members, Permanent queue members, Real Time Queue Status, Historical Queue Logs, Historical Queue Statistics, Advanced Queue Charts, Acknowledge Call, Auto Log Off, One-touch Log in/Log off, Queue Member Presence, Agent only extensions, Ring All, Round Robin, Fewest Calls, Least Recently Called, Random

Call Queues Improvements: Queue members can log into, out of, and pause their status on each queue (rather than a set of queues). In the Switchboard, queue members can pause their status (when they are logged in), and add a comment about why they are unavailable or when they might be back.

Conferencing: Simple Conference Room, Meet Me Conference Center, Listen Only, Conference Calls, Conference via handset

Paging and Intercom: 2-way Intercom, 1-way Paging, Overhead Paging, Direct Paging and Intercom

Music on Hold : Custom Music on Hold, Queu especific music on hold

IVR : Play Sound, Record Sound, Play Recorded Sound, Email Recorded Sound, Record Digits, Say Digits/Letters, Say a number, Say date/time, Dial Extension, Send to voicemail Send to external number, Go to another IVR menu, Send call values to a URL, Gate Keeper, Conditional Clause, Time Based Clause, Change Language, Alter Caller ID

IVR Option Settings: Online Tools, Users Tool Suite, Administrators Tool Suite, Switchboard (Operator Console)

Recording & Monitoring : Call Recording, Call Monitoring

Logging & Reporting: Current Calls, Call Logs, Call Reporting, Queue Status, Queue Reports, Error Log

Bulk Import Extensions tool: Admins can use a CSV file to create and modify extensions

Voice & Data Integration: Call Creation API, Call Event Notification API, Outlook Integration, Firedialer, Screen Pops

Custom Sound Recordings: Sound Manager, Record same sound in multiple languages, Switchvox comes with over 300 sounds

Schedule a Report: Admins can set up regularly scheduled reports to be emailed as HTML, XML, or a chart.

XML API: Switchvox Extend: An XML-based API lets administrators access call logs, call reports, and extension lists.

More Features: Dial By Name Directory, Custom Time Frames, Upgradeable Hardware, Advanced Diagnostics, IP Phone Diagnostic Tool, VOIP Provider Diagnostic Tool, International analog line support, g729 codec support

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Product Line Overview

The AA65/60 offers: • Small form factor—It weighs about 10 lbs. and can be mounted on a wall to save space. • Increased reliability—A one-year warranty comes standard; a three-year warranty is optional. • Full coverage by the Digium Exceptional Satisfaction Program—The strongest guarantee in open source telephony gives customers their money back if the product is defective or fails to perform as described. • VoIP ready—No extra hardware is necessary to connect to SIP or IAX voice over IP trunks. • Support for PSTN connectivity—Support for one to eight analog ports or a T1/E1 line gives customers greater flexibility in working with their existing network.

The newly introduced AA305 is a medium-sized appliance that can be used on a tabletop or in a rack. It supports up to 150 users and up to 45 simultaneous calls. It also supports up to 10 recorded calls and up to 15 simultaneous conference calls.
Highlights of the new Digium Switchvox AA300 include:
• Full coverage by the Digium Exceptional Satisfaction Program, the strongest guarantee in open source telephony, which gives customers their money back if the product is defective or fails to perform as described. • VoIP ready—No extra hardware is necessary to connect to SIP or IAX voice over IP trunks.
• A standard one-year warranty and optional three-year warranty.
• Support for analog and T1/E1 interfaces gives customers flexibility in working with their existing network.
• A choice of three subscription plans to suit every company’s support and service needs.

The AA355 appliance features Switchvox SMB. It supports up to 400 users and up to 75 concurrent calls. It is a redundant rack-mount server and it is ideal for larger customers that want the highest level of performance and peace of mind.

                                                         

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Downloads

Case Study - Successful Switchvox Install

Switchvox Appliance Comparison

Switchvox Brochure

Fax activation procedure