3CX Support
3CX Support
ABP Technology is the master 3CX distributor in the USA. We have been in the VoIP industry for more than 12 years. As a trusted value added distributor we understand the technology and can support all products in the 3CX ecosystem including brands like Yealink, Fanvil, Snom, Htek, Patton, and Grandstream.
Our USA-based team can troubleshoot Internet and SIP Trunk providers, SIP endpoints, IP Phones, Paging, VoIP Gateways, and Networking elements such as routers and switches. Expertise in networking, Internet protocols, VoIP standards, and product-specific configuration is at your disposition to resolve any 3CX related issues you might have.
Below are some of the most frequent help requests:
+ One Way Audio or No audio;
+ Audio quality;
+ SIP Trunk calls failing. Incorrect Caller ID;
+ Provisioning/Configuring remote phones;
+ Integrating third party SIP devices. Paging, door phones, etc.;
+ Video calling;
+ Router port forward troubleshooting;
+ System maintenance. Backup, Restore, and Upgrades;
+ Configuration/Setup questions/issues.
3CX support options offered by ABPTech
ABP Support Agreement (ASA Support Subscription)
ASA is a low-cost, on-going support agreement that puts ABP's technical team at our your disposal whenever an equipment problem arises. Avoid per-incident, per-hour support fees with ABP's low-cost ASA support subscription.
Subscription services allow contacting ABP Technical Support for all equipment purchased from ABP during the subscription period and limited to up to three hours in any given month. This offers peace of mind to customers who have equipment but do not have the expertise needed to maintain, and troubleshoot the purchased product.
Terms: Automated quarterly draft of Credit/Debit or Checking account. Minimum two quarters. Thirty days notice is required to cancel as the charges are recurring. Non-refundable. Service starts after first payment is received. This premium dedicated support needs to be scheduled.
Technical Support Package (TSP-hourly)
Technical support for troubleshooting, installing or configuring 3CX or related products that are in ABP's portfolio. This service is offered to customers who do not have a support subscription and require dedicated attention from a qualified technician. This professional support is also available to non-ABP customers. This support is rendered at an hourly rate.
Some customers can use this time to resolve issues and get personalized training on SIP, VoIP, 3CX and devices.
Terms: One-time payment. This premium dedicated support needs to be scheduled. TSP-hourly fees have to be prepaid and if number of hours exceed what the customer contracted, they will be invoiced for the remaining time. The minimum billable period is one hour. After TSP-hourly package expires the customer becomes eligible for ASA subscription for on-going support on a working system. Non-refundable.
Free Support
If you are an ABPTech partner and buy 3CX and related products from us you get Free Email support for 1 year for products purchased from ABP.
E-mail support is available thru ABP ticketing system. All trouble tickets have a response time of 1 to 3 business days and customers are responsible for reading the documentation pertinent to the product or case. All customers who purchased the product from ABP and who do not subscribe to other types of support fall into this category.
Free email support includes: All correspondence will be via email once a case is created. Response time to cases is within 24 business hours.
Free support DOES NOT INCLUDE PHONE SUPPORT, PRIORITY RESPONSE or PRIORITY SUPPORT LINE
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