QuadroM32X

Designed for larger businesses with a greater need for IP extensions and SIP trunks

The QuadroM32x IP PBX appliance boosts capacity to as many as sixty concurrent calls and scales to 192 extensions. Maximum call capacity is achieved using ITSP services and an E1/T1 interface for all local and failover calling (the ability to switch to another system in the event of service interruption). The QuadroM32x includes two FXS ports for connecting standard analog phones, fax machines or similar devices.

Like other Quadro IP PBXs, the QuadroM32x comes with a built-in QoS router for Internet access, a stateful inspection firewall, NAT, DHCP client and server, IPSec and VPN. It can be configured remotely via web browser using a simple GUI.

Software enhancements include an optional integrated 32/64-person conference bridge (enabled with license keys) and programmable ACD (Automatic Call Distribution) (ETA 4Q2008) for call centers. Installation and configuration protocol improvements make larger network installs faster and easier.

Data Sheet

Specifications

Connectivity

Premise Connections

Analog phones: 2, IP phones: 32

Add'l IP phones with keys: up to 192 in blocks of 32 or 64

Uplink Connection Options

2 E1/T1 ports: 1Ethernet LAN ports: 1 Ethernet WAN ports: 1 DMZ Ethernet backup:

1 Compact Flash slot for add’l memory: 1 Enclosure: Steel rack mount

Features

Voice Coding G.711, G.726 (16, 24, 32, 40 Kbps), G.729
NAT traversal (both manually and STUN)
VAD, CNG, G.168 echo cancellation
Lifeline POTS (single line)

Call Queue. Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up

Multi-Company Receptionist. One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company

Simultaneous Ring. While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID

Extension Status. A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, do-not-disturb) before taking action

Call Pickup. Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group

Call Hunt. Allows calls to ring in on a number of lines so that the first available person can answer.

An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. VoiceXML v2 is an XML-based language (eXtensible Markup Language) created to develop speech user interfaces for telephone users. It engages users through pre-recorded or synthesized audio prompts.

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Call Management Features

Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Call Transfer. Transfer enables a user to forward an incoming call to another telephone or extension

Call Waiting. Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favor of taking the second one and then switching back to his original caller.

Three-way Conferencing. Allows the caller and two other parties to speak together on one connection.

Call Park. When a call is placed in “park” it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back" to the original extension alerting the person who originally parked the call.

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Call Screening Features

Direct Transfer to a Voicemail Box. Allows a caller to be transferred directly to the voicemail of another user.

Call Blocking. Prevents calls from reselected numbers from ringing through, giving users the opportunity to avoid unwanted callers.

Hiding Caller ID. A caller can block her phone number from being identified by the call recipient.

Do Not Disturb. User instructs PBX to route all his incoming calls directly to voice mail. The phone on his desk does not ring.

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Away from the Phone

Receive Notification of System Events via Text Message. Choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone as a text message. Voice Mail. Also known as a VMS, voice mail is a centralized system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring a response to different callers.

Call Forwarding. Allows users to program the PBX to automatically redirect incoming calls to another number--a mobile phone or home phone for example.

Unified Messaging. Integrates different message types: voice mail, email, text messaging, fax, into a single box that is accessible from a variety of devices: phone, PC, mobile phone, PDA.

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Conveniences

Intercom. Room to room communication on telephone sets

Auto-Redial. Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.

Speed Dial. The user "saves" frequently called numbers so that they can be dialed with an assigned shortcut of two or three digits.

Corporate Directory. Provides users with the ability to scroll through a company directory list of names and numbers and dial automatically.

Call Paging. User dials in to overhead or external speakers to make voice announcements. Can be set up with speakerphones or specific groups of speakerphones.

Hold Music (WAV File Upload). Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call.

T.38 FAX, FAX Relay and Clear Channel Fax. The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

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Cost and Bandwidth Saving Features

Call Statistics. The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension

Dial Plans (call routing). Calls can travel through a network along a pre-determined path to accomplish a specific goal. Call routing helps determine the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Time of Day Dialing. Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.

Special IP Phone Support. Distinctive Ringing on IP Phones
Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorize incoming calls made to direct lines (service, sales, billing, etc.).

Directory for Aastra and Snom Phones. Quadro IP PBX can automatically load a directory of company extensions onto SNOM 360 and Aastra 480i phones (using simple XML scripting). Users mouse-click on their computers to dial company extensions through their telephones.

Lifeline Port. In the event of power failure, Quadro provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models)

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Administrative Functions

Enhanced IP Phone Support. Certain popular IP phones can be automatically configured by the Quadro resulting in a plug and play installation

Quadro FXO Auto Configuration. Quadro IP PBX detects and automatically configures ports added via the Quadro. The new ports appear in the IP PBX GUI.

Voicemail Setup via Phone. Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension

CDR Tags for Billing. Eliminates hand-coding of invoices by department, etc.

Daylight Savings Time Adjustment. Quadro IP PBX automatically adjusts for daylight savings time.

Automatic Backup/Download of Quadro Configuration. Automatic scheduled backups and downloads of Quadro’s configuration to a LAN PC or WAN location.

Automatic Quadro Firmware Update. Quadro detects newer versions of its IP phone firmware and automatically installs updates from an Epygi-hosted site.

IP Phone Plug-and-Play. IP phones automatically acquire an extension on the system and auto-configure without user intervention

Automatic Firmware Updates for Aastra and Snom IP Phones. Quadro identifies the firmware on each installed IP phone (Aastra and/or Snom) and automatically loads proper firmware version

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Internet

System Configuration

Hyper Text Transfer Protocol (HTTP) server; WEB browser based configuration
Hyper Text Transfer Protocol Secure server (HTTPS)
Password control
Remote diagnostics and software upgrade

IP Services

Network Address Translation (NAT)
IPSec VPN with DES and 3DES encryption in tunnel mode
Manual and automatic IKE key support
Firewall security via:
   Intrusion Detection System
   Network Address Translation (NAT)
   Policy and service-based filtering
   Stateful inspection firewall
DHCP server on the LAN side
DHCP client on the WAN side
DNS server with forwarding functionality
Simple Network Time Protocol (SNTP) for computer clock synchronization
PAP/(MS)CHAP authentication for PPP connection to the ISP
IP DIFFSERV for QoS
Mail client to send voice messages as e-mail attachments (.wav) and system notifications
DNS (DYNDNS) support with third party

Environmental

Physical Dimensions

Measurements: 10.04x8.27x2.4 inches (25.5 x 21.0 x 6.1 cm)
Weight: 4.293 lbs. (1.949 kg)

Environmental

41°F - 95°F (5°C - 35°C) operating temperature
5% - 90% non-condensing humidity

Power Supply

Input 100 - 240 VAC; 50/60 Hz; 0.5 A
Output 12.0 VDC; 3 A

Regulatory Compliance/ Environmental

FCC Part 68, UL 1950, CSA 22, FCC Part 15 Class B

Testing Capabilities

Remote testing and VoIP diagnostics
Power-up diagnostics