Electronics can always fail – this is something that cannot be prevented. Therefore it is imperative to receive a failure notification as early as possible, especially in security relevant environments. We developed the Call Home Monitor to avoid no data being written due to the failure of a camera or storage units. This would be a worst case scenario if a user has to look up a certain video time stamp to investigate an issue. The Call Home feature is a mix between surveillance software on our NVP and a centralized cloud service. This way, each system can ‘call home‘ through a secure channel via any internet connection to communicate its camera status. Conversely, the Call Home remote station checks in regular increments if the system has reported back as expected. Should this not be the case, the system alerts the administrator(s) and sends a warning email based on your email settings. As a consequence, the probability that a camera failure is reported before there is any video data interruption is practically at 100%.This allows administrators to react right away. The Call Home feature is exclusively available for our partners to provide the best possible service for their customers.