SwitchVox

Switchvox Combines the Best of Conventional PBXs with State of the Art IP PBX Technology and Innovative Productivity Features.

Switchvox was identified as one of the most innovative and robust PBXs, for its ability to integrate Unified Communications, its ability to use advanced webservices like Salesforce, Google, Google Maps, and other applications in real-time to pop information on incoming calls and last but not least the satisfaction level of Switchvox buyers.

Switchvox SMB innovative features equate to immediate productivity increases. Switchvox approach based on web standards delivers what TAPI promissed but what never became a true standard.

Now when a customer service rep (CSR) receives a call his screen can pops all the information about that customer, out of the companies CRM system as well as search that caller in google and show his location in Google Maps including information like the locations of the nearest offices.

The SwitchVox SOHO product enables small and home offices to easily and affordably create and manage their phone system, using traditional analog lines, as well as VoIP services. This product is offered as SOHO Software bundle w/ 10 users. The SwitchVox SMB product is a full-featured, more advanced IP PBX system for larger organizations. This product is offered as SMB Software bundle w/ 10 users.

SwitchVox is the world’s first truly easy to set up and maintain PBX system that can be set up quickly by the reseller and than can be managed during the day to day by the users phone or IT support person with ease. Based on Linux and Asterisk software, SwitchVox has created a plug-n-play phone solution that works out of the box and fits todays businesses needs.

Contact ABP to learn more about these products developed by Digium®.

Features
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Features

Extensions: IP Phone / ATA extensions, Analog phone extensions, Call queue extensions, Virtual Extensions, IVRs, Extension Templates, Control permissions for e/ext., 3,4,5 digit extensions, Extension Groups

Calling Methods: VoIP, Analog Phone Lines, T1/E1 Phone Lines, Connecting Multiple Switchvoxes

Call Control: Hold, Assisted Transfer, Blind Transfer, Call Parking, Do Not Disturb, Send Calls, Directed Pickup,

Switchboard: Click to call, See who else is on the phone, Drag and drop transfers
Current call control, One click on-the-fly recording, Record others' calls, Monitor, Whisper, Barge, Queue Member view, Queue supervisor view, Call Parking Lot Panel, Presence, Google Maps Panel, CRM Panel, Panel Pops, Screen Pops

Voicemail: Flexible Voicemail Access, Voicemail to your Email Inbox, Automatic Mailbox Creation, Voicemail Blast Groups, Custom Message Notification

Call Queues / ACD: Unlimited Call Queues, In Queue Call Routing, Route when a queue caller presses "0" , Queue Caller Timeout, Queue Member Circuit Limit, Route when max queue length reached, Route when no members logged in, Custom Music on Hold p/ Queue, Invisible Queues, Members Never Busy, Announce Position in Queue, Announce Estimated Hold Time, Announcement Freq. Control, Log-in queue members, Permanent queue members, Real Time Queue Status, Historical Queue Logs, Historical Queue Statistics, Advanced Queue Charts, Acknowledge Call, Auto Log Off, One-touch Log in/Log off, Queue Member Presence, Agent only extensions, Ring All, Round Robin, Fewest Calls, Least Recently Called, Random

Conferencing: Simple Conference Room, Meet Me Conference Center, Listen Only, Conference Calls, Conference via handset

Paging and Intercom: 2-way Intercom, 1-way Paging, Overhead Paging, Direct Paging and Intercom

Music on Hold : Custom Music on Hold, Queu especific music on hold

IVR : Play Sound, Record Sound, Play Recorded Sound, Email Recorded Sound, Record Digits, Say Digits/Letters, Say a number, Say date/time, Dial Extension, Send to voicemail Send to external number, Go to another IVR menu, Send call values to a URL, Gate Keeper, Conditional Clause, Time Based Clause, Change Language, Alter Caller ID

IVR Option Settings: Online Tools, Users Tool Suite, Administrators Tool Suite, Switchboard (Operator Console)

Recording & Monitoring : Call Recording, Call Monitoring

Logging & Reporting: Current Calls, Call Logs, Call Reporting, Queue Status, Queue Reports, Error Log

Voice & Data Integration: Call Creation API, Call Event Notification API, Outlook Integration, Firedialer, Screen Pops

Custom Sound Recordings: Sound Manager, Record same sound in multiple languages, Switchvox comes with over 300 sounds

More Features: Dial By Name Directory, Custom Time Frames, Upgradeable Hardware, Advanced Diagnostics, IP Phone Diagnostic Tool, VOIP Provider Diagnostic Tool, International analog line support, g729 codec support

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Case Stories - Successful Switchvox Installs