Using the programmable keys on snom200/220-SIP IP Phones

Programmable Keys

The five programmable keys on snom200 have the following options:
1.. Line.
2.. Destination.
3.. Intercom.
4.. Park Orbit.
5.. Voice Recorder.

Each of these buttons has an LED indicating the status of the respective
programmable key at any given time. Some features are common to all
these options:
a.. Pressing a button when its led is blinking and the phone is
ringing will receive the call.
b.. Pressing the button when a call is in progress at that key,
indicated by the constantly on led, will put the call on hold.
c.. Pressing a button while editing a number for dialing at that key
will erase the number and the phone will go to idle state.
Each one of these different options will now be explained in detail.

Line:

'Line' can be used in one of these ways:
a.. To map a local sip line: A user can assign the local lines to
programmable keys by selecting this option and setting the url of the
local line as argument to that key setting e.g. if a phone has 2
registrations 501@my.proxy.com & 502@my.proxy.com. The user has the
option to map two programmable keys to each one of these lines by
selecting 'Line' and setting the respective sip url as argument. If so,
all the calls to a particular line will go to its matching programmable
key e.g. if 502@my.proxy.com was mapped at Key P2, the led on that key
will start blinking if there is an incoming call on that line.
Similarly, if the user pressed P2 in the idle state, 502@my.proxy.com
will become the active line for that call. This feature is to facilitate
the customers to use their different sip accounts as they would use
different PSTN phone lines. It is also possible to assign different
ringtones for each sip line to make an acoustic differentiation. This
can either be done at the proxy or at Settings/Sip/Lines page on the
phone web interface.
b.. To map a sip url for call pickup: Selecting this option with a sip
url as argument will subscribe for dialog state changes of the phone
with that registration. The led on that key will show the status of the
registration as idle, talking or ringing by variable frequency of
blinking. This allows the user to pickup a ringing call remotely, just
by the press of a button. An example of its usage can be mapping the
office reception phone line at the phone of company secretary. If for
some reason a ringing phone is not answered at the reception, secretary
can see its ringing status by the blinking led and pickup the call by
just pressing that programmable key. No calls go unanswered this way.
c.. Free Key: 'Line' is also the default setting for the programmable
keys. If no argument is set, the keys are treated as free. Outgoing and
incoming calls, not bound to any other key, go to the first such free
key.

Destination:

The user can map a sip url to a particular programmable key by setting
this option and providing the url as argument. This option can be used
in the following ways:
a.. If the sip line 505@my.proxy.com is bound to key P3 with this
option, all calls coming to the phone from this number will go to P3.
b.. If on the other hand, P3 is pressed during the idle state,
505@my.proxy.com will be dialed as it is set as destination for this
key.
c.. In the ringing state, if the call comes from any line other than
505@my.proxy.com, pressing P3 will transfer the incoming call to
505@my.proxy.com.

Intercom:

This option is similar to 'Destination' except that pressing the key
bound to 'Intercom' will enable the intercom mode and the phone will be
directly connected to the set snom phone if the other side has enabled
the intercom mode. This feature is useful in an office environment as a
quick access button to connect to the operator or secretary.

Park Orbit:

snom4s provides its customers to setup parking orbits at the media
server. Calls can be parked and picked up in these orbits. The option
'Park Orbit' makes this possible on the side of the phone. Lets suppose
key P4 is bound to orbit1@my.proxy.com. The led on this key shall now
display the status of calls, if any, parked on this orbit. If it is
blinking, that means a call is parked there and the user can easily pick
up that call by pressing P4. If on the other hand, the user wants to
park a call; pressing P4 during a call will park that call at
orbit1@my.proxy.com till the same user or somebody else picks it up
later. The other side will hear the holding music. This feature is
useful for call center environments and all such places where there is a
great inflow of calls and some kind of queuing is required to manage
them.

Voice Recorder:

This option can be setup with a valid voice recording account. Supposing
vr@my.proxy.com offers voice recording and is bound to key P5 on the
phone. Its usage is explained in the following:
a.. During a call, by pressing P5 the user will be able to record the
conversation he is having with the other party. Another press of the
button P5 will end the recording process. The recorded media can later
be listened to by accessing the recorder account vr@my.proxy.com.
b.. This feature is also useful to record small messages or memos to
self. By pressing P5 in the idle state a user can record an important
message to be listened later.
c.. Same is true to record the proceedings of a debate or discussion.
d.. To keep audio minutes of a meeting.
e.. To record an important conference call hosted at the phone.

All information in FAQ supplied as best effort only. ABP does no guarrantee suitability of products or provide any guarantees or warranties on our vendors produtcs.