Do you remember when communications was simply telephony and all you were talking about was voice? Today, do you…

• Find that you communicate more on your mobile phone, via email or chat than you do on your desk phone?
• Receive your voice-mail messages in your email’s Inbox?
• Click on a phone number in a web-browser to place a call instead of dialing that number on your phone’s keypad?
• Make and receive calls on your mobile phone appearing as though they are coming to/from your office extension?

If you answered yes to any of these questions, you recognize the value of unified communications and the importance of mobility. And, so do your customers! If you answered no, then you need to discover the power of Digium’s Switchvox Unified Communications system.

What are the advantages of UC for your customers?

Flexibility and Productivity! Unified Communications combines unified messaging, presence, VoIP and data integration, empowering a mobile workforce. Bloomberg cites productivity and efficiency gains in 2009 trending upward for 2010, attributed to mobile applications and a mobile workforce. Mobility redefines the lines between, and the accessibility of, both professional and personal services and needs. This allows for real-time collaboration, helping to accelerate real-time decision-making. With the ability to access business applications anywhere, unified communications empowers today’s workforce.

What are the advantages for your business?

Opportunity! Now is the time to expand your business solutions by providing IP-PBX, Unified Communications systems to your customers. Infonetics states most phone extensions today are delivered via IP PBXs, comprising a sizable share of the install base. Businesses expect to increase their phone extensions at a higher-then-normal growth rate over the next two years due to a shift in the economy.

With Digium’s Switchvox, imagine being able to tell your customers you can provide them with a next-generation Unified Communication system that can save them up to 60 percent, works with their SIP-compatible phone, supports unified messaging, presence, conferencing, recording and even integrates with CRM systems like Salesforce.com or SugarCRM. Through the Switchvox Mobile Application for the Blackberry and iPhone, customers can remain connected wherever they are. To find out more about Digium’s Switchvox and mobile application, visit www.digium.com/switchvox.

Sign up today to add this award-winning solution to your portfolio by partnering with ABP Technology and Digium - www.digium.com/abp

Watch the new Switchvox Mobile video today to see how easy it is to remotely:

• Check your voice-mail messages
• Make/Receive calls from your office extension remotely
• Activate and change your call rules
• Access your company directory
• View your call history
• Change your voice-mail greeting

Click here to view the: Switchvox Mobile Video

The problem was that a Marina, located on one of the largest lakes in the Mid-West, needed to install a video surveillance system to monitor the large investment housed at the facility and also enable customer access to view their property on-line.

The ABP solution was made relatively simple by combining the flexibility of the Altai Super WiFi and the rugged high resolution IP Mobotix camera product line. After analysis of the requirements, ABP recommended a network of 8 Altai C1s collocated with the Mobotix cameras. The network was based on an Altai A3 AP hub with the C1s / Mobotix cameras subtending. The network is shown below.

An Altai A3 was utilized as the backbone network hub located at the head-end NAS location and at each camera location we collocated an Altai C1 with the Mobotix camera. Actually, more than one camera can be connected to the C1 if necessary.

The diagram demonstrates the method for collocation and connectivity between the C1 and the camera. This was relativity simple whereby the POEs for the C1 and the camera was located in an environmental NEMA box connected to AC power. The C1 was configured in Station Mode and connected via RJ45 cabling to the Mobotix camera and served as the repeater / bridge for IP video data.

The installation only took a few days to complete and now the Marina owner and his clients can view the Marina remotely at their convenience. Local private security, as well as Public service, also has full access to the Video Security Surveillance system. The Customer, his clients and our VAR are extremely satisfied with this real-time solution.

The ABP Team

• The A2 is standalone high-performance Access Point and is Inter-operable with Altai’s  network management system. It also can operate over the built-in 5 GHz backhaul radio. You can even set up a 4 node AP network with 5 GHz backhaul using only A2s. ( It will operate in Access Point mode or Repeater mode. )
• Supports up to 512 simultaneous user data sessions in either Repeater or Access Point mode.
• IP67 certified for installation in even the most severe outdoor weather conditions.

Attached Data Sheet on Altai A2 summarizes main selling points. The bottom-line advantages however, are the simultaneous user data sessions and the distance reach to the end-user client. Altai has conducted extensive competitive research and Altai excels in these two areas. The other major advantage is seamless end-user connectivity in a multi-node network. And like the entire Altai range better lock-in to remote devices, high gain for receiving weak devices and Altai NMS support.

Hope you find this information useful. If you ever have a competitive situation please call us to discuss. As always its a pleasure for me to give you some tips on how to best design and layout wireless solutions and also have a lot of competitive information. We are seeing a nice surge in Altai proposals both for stand-alone data infrastructure as well as in conjunction with our other VoIP, IP Digital Signage/IPTV or Video Surveillance product solutions.

The ABP TEAM

Phybridge’s unique VoIP enabler allows an effortless and cost-effective migration to IP phones. The Phybridge UniPhyer, VoIP enabler, leverages your existing telephone cabling infrastructure to provide a dedicated IP phone network, while centrally connecting the IP PBX to your existing LAN. It gives you the reliability of a legacy voice network with the productivity gains and convenience of a converged network.

The Phybridge UniPhyer uses existing telephony cabling to provide a complete IP network for voice and data, which allows you to centrally converge with the LAN. The Phybridge UniPhyer also provides a dedicated path for voice, QoS and POE to every desktop.

And if you’re looking to transition to IP telephony it’s something you might want to check into, especially if you want to have reliable phone systems based on “robust and resilient legacy PBX. The UniPhyer not only makes it possible for businesses to gracefully migrate to VoIP and network convergence quickly, easily and at a fraction of the cost of traditional deployment, but it also eliminates the challenges and barriers for partners and customers.

Easy steps for installing Phybridge UniPhyer
Step 1: Mount the UniPhyer unit in desired location. Plug in the power cord to an AC outlet and turn on the power switch.
Step 2: Connect the phone cables to the RJ21 connector marked “Line Interface”.
Step 3: Connect the Ethernet cable from the LAN to the Ethernet port marked “GBE1”.
Step 4: Connect the telephone cable from wall jack to jack on the PhyAdapter marked as “To Phone Jack”.
Step 5: Connect the Ethernet cable from an IP Phone to the Jack on the PhyAdapter marked as “To IP Phone”.

The ABP Team

Epygi is making it even easier to love their Quadro PBX’s. They recently developed a new iPhone App that will not only increase productivity but it is possible that it could save your customers and their companies a great deal of expense. Using iQall, you can ‘hot desk’ your work extension straight to your iPhone. This means you could dial an extension of a co-worker from your cell phone anywhere you may be if you have a GSM plan from your service provider. As far as they are concerned, they are receiving a call from your office desk phone. But let’s say you want to call a variety of other outside telephone numbers as well. iQall can allow for free calls from your iPhone if you have a service plan with free incoming calls. Simply dial the number you want to call on your iPhone and iQall will send the request via the Internet to your Quadro IP-PBX. Take a look at how this all works:

After installing iQall on your iPhone, just configure it with a Quadro IP PBX entering the IP address and the password of your Quadro as well as the phone number of your iPhone. Having done that, simply dial or select the number you want to call to and press the “Call” button. Then iQall sends the request via the Internet to the Quadro IP PBX to connect your iPhone to the dialed number. Quadro calls you back via a carrier(s) and connects you to the dialed number. iQall communicates with Quadro which then initiates a call to your iPhone and your destination number, connecting both together. You can use your iPhone contacts to make speed dial calls through your Quadro as well. And since the incoming calls to your cell phone is initiated by the Quadro IP-PBX, you won’t have to incur any other charges on your phone if you have a GSM plan with free inbound calling. For connecting outgoing calls the connection is also made by the Epygi Quadro, so you will not pay for those calls either even if you are making an international call. This can save your customers a great deal of expense with roaming and added fees.

How to Configure iQall:

1. Install the “iQall” application.
2. Tap the “Settings” icon on iPhone and select “iQall”
3. Configure the settings as follows:
a. IP Address: [enter the IP address of Quadro IP PBX to be used with iQall]
b. Port: [enter the http (80) or https (443) port of Quadro IP PBX to be used with iQall]
c. User Name: admin
d. Password: [enter the admin password of Quadro IP PBX to be used iwth iQall]
e. Secure Connection: [select OFF for http and ON for https connection]
f. Call Fail Timeout: 30
g. Call-Back Number: [enter your iPhone's cellular number routable from Quadro]
h. Configure the dialed number modification rules if needed. Maximum three modification rules are allowed, named as: “Prefix 1″, “Prefix 2″ and “Prefix 3″. Modification rule consists of the three parts: “Pattern”, “Remove” and “Prefix”. The “Pattern” may include the “*” and “?” wildcard characters and plays the same role as the “Destination Number Pattern” field in the Call Routing table on Quadro. “Remove” specifies the number of digits to be removed from the left of the dialed number if it matches with the pattern. “Prefix” specifies the digits that will be added to the number from the left.
4. Tap the “Settings” button to save the settings and press the “Home” button to close the settings.

To make a call, follow the steps below:

1. Tap the “iQall” icon to launch the application.
2. Enter the phone number from keypad or select it from “Contacts” or “Outgoing” or “Favorites”
3. Press the “Call” button to make a call.
4. The “Calling…” message with the contact’s name and phone number will pop up and Quadro IP PBX will call you back in a few seconds via your cellular carrier.
5. Upon receiving the call from cellular carrier, tap the “Answer” button and wait until Quadro connects you to the dialed number.

Configuring Quadro IP PBX

To make a call iQall sends from iPhone to Quadro IP PBX the http(s) request with the iPhone’s and the dialed (destination) numbers in it. Upon receiving that request the Quadro calls you back on iPhone and as soon as the call is answered, it makes the call to destination number and connects both call legs in one call. During the call between iPhone user and dialed number, both call signaling and the voice streams pass through Quadro. Therefore, in order that the Quadro could make both calls, in Call Routing Table on Quadro you need to have the appropriate records routing the calls to your iPhone’s and the destination numbers. Both numbers can be reached by many different ways depending on the usage scenario and your preferences.

Below are some prerequisites related to call routing records used for making the iQall initiated calls (to iPhone and to a dialed number):

• The iQall initiated calls are made on behalf of the “System Attendant” of Quadro and therefore, if the “Filter on Source” is enabled on call routing record, the “Source Number Pattern” should be set to “*” and the “Source Type” should be set to “PBX”.
• If the “Destination Type” of the call routing record is “SIP”, “SIP-Tunnel” or “IP-PSTN” then the “Use RTP Proxy” needs to be enabled.
• If both calls (to iPhone and the dialed number) are using the same call routing record of “PBX” destination type then the ITSP/SIP account connected to that record shall allow to make two simultaneous calls via that account.

IMPORTANT NOTICE: iQall is using the management access port for sending the call request to Quadro. Therefore, be sure to keep that port open for iQall without compromising the Quadro security.

What’s New in Version 1.0.2
• Handling the formatted phone numbers selected from the “Contacts”
• Dialed or selected phone number modification before making the call
• Secure connection by default
• Some minor user interface changes

This could be in an apartment residence or on a secretary’s desk. They will view the guest’s video so to see exactly who it is and there will be 2-way audio for them to speak. Then the recipient can allow access to the gated entrance by using the keypad of the phone. The DTMF tones of the phone will trigger different actions in the Mobotix product, one being a relay for the lock to allow access. The Model of Epygi PBX will vary depending on the total number of endpoints there will be. In this case, each SIP device will count as an endpoint. With the Epygi in place for video calling, the apartment/business complex could easily add in regular voice calling to the outside via PSTN lines or SIP Trunks to one of the 3 accounts that are available on the GXV-3140. This is another service that can be provided to the end user and another way for the VAR to gain more profit.

This complete solution is much more attractive, useful and effective than traditional door access applications. The cost of VoIP and video products have gone down recently and putting these devices in place wouldn’t be out of the price range for many of your customers. Plus, it is highly scalable. You could start with a small system and expand via license keys and just add more video phones as your endpoint needs grow. Video is required for an ideal door access solution and multi-dwelling or business environments seeking a higher class of products and functionality will be well served by this.

Call your ABP Sales Rep to learn more about ABP’s Video Door Access Solution at 972-831-1600

Aastra offers Huge Cost Savings with the new ViPr 5400 Series Bundled package:

This bundle includes 5 ViPr 5403 units with collaboration. Collaboration means you will have the ability to hook a PC up to the ViPr unit and you can share documents/presentations/images in high quality to any of the other ViPr units. They all have VGA outputs to connect to projectors and flat panel monitors and a host of other A/V inputs for your conferencing mics/speakers/camera.

Aastra ViPr

Along with this bundle you will get licenses for support of up to 10 ViPr terminals so there is room for expansion. You will also get the ViPr application server to host all of your video calls. This way, your remote offices and colleagues can all participate in a single video conference with the ability to see everyone at the same time. The interface of the 5403 ViPr utilizes the exact same type of interface as the touch screen 4403 but with the use of a wireless usb remote/mouse. This is a great way to get high quality multiparty video calling functionality without the high cost of expensive MCU’s and proprietary equipment of other manufacturers. This hardware video conferencing solution by Aastra will rival any other and you can get this complete solution at a great price per unit. Call your ABP Sales Rep today at 972-831-1600 for all of the details on this new Aastra ViPr 5400 Series Bundled Package!

Estas oportunidades de mejora se han hecho comunes en la mayoría de los Call Centers del mundo y las mismas han sido incorporadas en los Centros de Llamadas en español, gracias productos de tecnología del habla como los ofrecidos por Verbio.

Implantar un sistema IVR o portal de voz integrado con tecnologías del habla (reconocimiento del habla y síntesis de voz) utilizando los productos ASR/TTS de Verbio, agiliza los procesos estándares de un Call Center. La automatización de estas tareas concede un ahorro de costos notable debido a la reducción de agentes humanos, reduce el tiempo de espera de la llamada, agiliza la resolución e incrementa la atención en las llamadas más complejas, aumentando paralelamente la productividad y motivación de los agentes humanos, ya que se dedican a tareas más útiles no rutinarias.

Así mismo, mediante la solución de wordspotting de Verbio (detección de palabras clave) y de speech analytics (identificación de parámetros del habla) se pueden establecer criterios con los que se pueden identificar palabras o frases en tiempo real.

Con las conversaciones grabadas se realiza la transcripción de las llamadas a texto, ofreciendo la posibilidad de un análisis exhaustivo, incluso la exportación de los datos a otras herramientas más potentes de Business Intelligence todos los factores implicados en la conversación.

Además, las últimas herramientas de Speech Analytics ofrecen la posibilidad de detectar datos adicionales a las palabras, como sexo, edad, emoción, etc. Esta característica ayuda a filtrar y segmentar el gran volumen de llamadas de las organizaciones. La detección a tiempo de estos datos facilita el control de la llamada. Aplicando acciones instantáneas de mejora que pueden reconducirla hacia una gestión exitosa, fidelizando a los clientes, incrementando las ventas y evitando la insatisfacción del cliente.

Por ultimo los dispositivos de reconocimiento vocal con la solución de Verbio ofrecen un mayor nivel de seguridad que los sistemas tradicionales. En aquellas transacciones telefónicas que requieren seguridad adicional, la verificación de identidad se ha destacado como una herramienta útil para evitar suplantaciones de la identidad. Además, pueden ser realizadas sin que el usuario tenga constancia de ello, lo que evita el utilizar controles adicionales para validar o denegar permisos de acceso a información clasificada. También facilita el acceso controlado de un agente a una información desde un puesto determinado.

Pregunte a su ejecutivo de ventas en ABP sobre las soluciones Verbio para su Call Center.

The ABP Team

I. 20% off the SN4400 Series (All ABP Customers)

Delivering on the promise of convergence, the SmartNode™ 4400 IP ChannelBank™ converts up to 32 analog phone or fax calls to Voice-over-IP for simpler, lower-cost network OAM. Reduce costs and streamline operations—while preserving overall calling experience for analog phone users with Patton’s low-cost SN4400.

II. Buy One Get One FREE on the SN5200 Series (All ABP Customers)

Now any SIP-based IP-PBX phone system can connect to any ITSP—without interoperability issues and without compromising security. The SmartNode™ 5200 Enterprise Session Border Router (ESBR) lowers SIP-trunking equipment costs by including an advanced IP router, QoS, VoIP-VPN security, least-cost call routing and IP-link redundancy in a single device—with no added licensing or support fees. Manufactured in the USA

III. Patton Starter Kit – 2 x SN4524/2JS2JO/EUI units (IP Sizzles ONLY)

Now resellers have an opportunity to demonstrate the functionality of the SmartNode SN4520 Gateway-Router supporting up to 8 FXS or FXO telephone connections. Only illegible for resellers attending an IP Sizzles Event and limited to ONE Starter Kit per reseller.

IV. M-ATA drawing at each city (IP Sizzles ONLY)

Patton will provide one M-ATA per city for reseller giveaways!

* Converged Voice-over-IP, SIP solution
* Reachable anytime, anywhere on the device
* Full control of communications and costs
* Fully integrated mobility

Ease of Use

* Intuitive to manage and use
* Integrated applications
* Web-based management

Future Proof

* Same technology deployed in large enterprises
* Based on open industry standards
* Built-in investment protection
* Scalable without a hardware upgrade

Call your ABP Sales Representative for more information on how to get started selling the MX-ONE Compact at 972-831-1600 or email sales@abptech.com