INDEX   TOC
Introduction
Product Overview
Settings and Administration
ADSL
SIP Support
Security
Firewall Administration
Troubleshooting
  Overview
  System Log
  FAQ
  Compatibility
  Diagnostic Test
  Remote Configuration
  Smart Card Reader

Troubleshooting - Syslog

If your syslog server does not receive anything, please check:

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  • Have any new events been logged in the System Log or the Firewall Log? (Only new log events are sent to the syslog server – not already logged ones).

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  • Have you entered the correct IP address into the “Syslog server" field on the “Administration" page?

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  • Was the syslog server running when you turned on your product? (If no syslog server is found, syslogging is disabled to save network bandwidth). Activate syslogging again by clicking on “Save" on the “Administration" page.

    If your syslog server does receive the system log, but not the firewall log, please check:

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  • Have any new events been logged in the Firewall Log? (Only new log events are sent to the syslog server – not already logged ones).

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  • Is the correct security profile active?

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  • Your “Firewall Log" setting of that profile must be other than “off".

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  • Your “Forward to syslog server" setting of that profile must be other than “off".