INDEX   TOC
Introduction
Product Overview
Settings and Administration
  Installation
  Configuration
  LAN Overview
  Administrate Users
  Upgrade Firmware
ADSL
SIP Support
Security
Firewall Administration
Troubleshooting

Diagnostic Test

You can run a diagnostic test to make the locate any presumed problem. To start the diagnostic test:

1. Press and hold Set for two seconds to enter the configuration mode.
2. Press Select repeatedly until LQ is lit.
3. Press Set .

Detected errors will be presented on the display. If no errors are indicated your Internet connection is working.

Error Code Explanation and Measure
E 1 No ADSL connection.
1. Check all connections.
2. Contact your ADSL service provider if the error remains.
E 2 No WAN DHCP server found.
1. Check the network settings on the Network Configuration pages. Go
2. Restart the Internet Gate.
3. Contact your Internet service provider if the error remains.
E 3 No Gateway found.
1. Check the network settings on the Network Configuration pages. Go
2. Restart the Internet Gate.
3. Contact your Internet service provider if the error remains.
E 4 No DNS server found.
1. Check the network settings on the Network Configuration pages. Go
2. Restart the Internet Gate.
3. Contact your Internet service provider if the error remains.
E 5 No Internet Connection.
The connection between the Internet Gate and your Internet service provider is up and running but your Internet service provider probably has problems with their Internet connection.

Contact your Internet service provider if the error remains.
E 6 Other network problem.
1. Restart the Internet Gate.
2. Contact your Internet service provider if the error remains.
E 11 No Ethernet connection.
1. Check the cable connected to ET2 . Go
E 12 No IP addresses distributed.
The DHCP server in the Internet Gate is enabled but no computer on the local network has ask for an address.
This might be normal behaviour but your should check your local network to make sure it is set up correct.

Note!

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  • More then one error can be detected. Press Select to look through the error messages.
  •  
  • Error E 1 to E 9 indicates an error on the external Internet connection. Errors with code E11 to E19 indicate an error on the local network.
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  • Print this procedure to make sure you can read it if the Internet connection fails.