INDEX   TOC
1:1
  nat
a record
  keyword
about
ac
accept
access
  to card reader
ad
add
  contact in messenger
address range
  keyword
address
  redirect
add
  sip users
  static routes
  user
administration
  firewall
adsl modem
  bridge
  operation
adsl
  connection
  keyword
  overview
  services
  settings
air
alt cfg
altconf
appliance control
  sip
application support
auto login
  enable
auto-login
  settings
back panel
blo
blocked
block
  firewall
brd
bridge
  adsl modem
broadband
  security
browser configuration
buttons
cables
  overview
call
  sip address (messenger)
cfg
change
  firewall rules
  firewall settings
  language
  log, online manual
  security profile
  wan interface
check
  ip address
cli
client
  configuration (mac)
  configuration (win)
clone mac address
  settings
codes
  error
code
  upgrade
command & conquer III
command line
  interface
compatibility
configuration
  browser
  keys
  macintosh client
  remote
configurations
  adsl
  interface
configuration
  sip
configurations
  network
configuration
  tcp/ip
  windows client
configure
  firewall
  subnet mask
connection
  to internet
connectors
connect
  to web server
  usb
construe
  security log
contact
  add in messenger
contents
control
  sip users
cross-over
  keyword
daddr
dc
deactivate
  adsl modem
decode
  security log
default settings
delete
  static routes
delta force
deny
descent 3
destination
dhcp
  keyword
  turn off (web)
dhp
dhp lan err
diagnostic test
direct x
disable
  dhcp (web)
  sip support
display
dmz
  enable
  keyword
documentation
  feedback
domain
  sip
dot-test
dport
driver
  smart card
dslam
dynamic ip
  keyword
dynamic
  dns
dyndns
edit
  rules
  security profile
elucidate
  security log
email
  notification
enable
  sip support
error codes
et1
  indicator
et2
  indicator
exp
explain
  security log
export
  firewall log
  security profile
factory default
faq
feedback
  documentation
filter
firewall log
  export
firewall rules
  change
  settings
  syntax
firewall
  administrate
  block
  connect server
  log
  security level
  technologies
  technology
firmware
  keyword
  upgrade
  version
flags
free
  sip accounts
frequently asked questions
front panel
ftp
  file transfer protocol
  keyword
full-text search
help
hi
high
home
hub
  keyword
icmpcode
icmptype
icq
  support
  support
import
  security profile
index
indicators
inspect
install
  smart card reader
instant messaging
  keyword
interface
  keyword
  web
internet connection
ip address
  check
  multiple wan
  renew
  show (wan)
  show (lan)
ip alias
ipsec
  client set-up
  keyword
  vpn
ip
  telephony
keep alive
  enable
keep-alive
  settings
key configuration
keys
lan
lan err
language
  change
lan
  setup (overview)
leds
line
lo
local network
login
  automatic
log
  security
  system
low
lq
mac address
  keyword
  settings
macintosh
  client configuration
manual
  change log
mask
  set
  show
messenger
  add contact
  microsoft
microsoft
  messenger
modem
  operation
modify
msn
  messenger
multiple
  wan ip addresses
nat
  1:1
  keyword
network
network gaming
network server
network
  settings
  setup (overview)
new
  manual change log
notification
  email
off
  dhcp
on
  dhcp
online help
operation
  modem
operator
  settings
package
packet filtering
  keyword
packet filtring
  firewall technology
panel keys
Password
  Change
pdu
phone
play games
port redirection
port
  keyword
ports
  common
  redirect
pppoa
  keyword
  settings
pppoe
  keyword
  settings
pptp
  client set-up
  keyword
  vpn
presence
  keyword
profile
  bridge
  change
  change
  export
  import
proto
protocol
  redirect
protocols
  ftp
protocol
  sip
proxy
  firewall technology
  keyword
red alert
redirect ports
redirect
  protocol
  address
register
  allow users
remote configuration
remove
  static routes
  user
render
  security log
renew ip address
  Procedures
requirements
reset
  modem
routes
  add or delete
rst
rules
  syntax
rx
rxd
saddr
sc
  led
search
security level
  set
security log
  export
  interpret
security profile
  change
  edit
  export
  import
  overview
security
  broadband
  log
  settings
  smart card reader
select
server
  setup
  sip
services
  sip
session initiation protocol
  support
sessions
  current sip
set
set up
set
  default
  dhcp on
  dhcp off
  ip address
  subnet mask
  security level
settings
  adsl
  network
  security
  sip
setup
  network (overview)
show
  ip (lan)
  mask
  subnet mask
  ip address (wan)
sip address
  call (messenger)
sip proxy
  keyword
sip registrar
  keyword
sip
  appliance control
  components
  configuration
  current sessions
  current users
  enable
  disable
  free address
  implementation
  keyword
  server
  domain
  services
  support
  users allowed
smart card reader
  install
  restrict access
  security
  technical data
  test
  uninstall
  upgrade driver
smart card
  keyword
software
  upgrade
  version
source
specification
speed
splitter
  keyword
sport
srv record
  keyword
start
stateful inspection
  firewall technology
  keyword
static ip
  keyword
static routes
  add or delete
stop all traffic
straight-through
  keyword
subnet mask
  set
  show
support
  applications
  faq
  games
  remote configuration
  system log
syntax
  firewall rule
system requirements
system
  log
tab
tcp/ip
  configuration
tcpflags
tcp
  inactivity timeout
technical specification
technology
  firewall
telephony
  ip
telnet
  interface
test
  card reader
timeout
  tcp inactivity
toc
tos
traffic
  stop
troubleshooting
  diagnostic test
  overview
  smart card
troubleshootingt
  system log
trycard.exe
turn off
  dhcp
  dhcp (web)
turn on
  dhcp
tx
txd
uninstall
  smart card reader
untangle
  security log
update
  manual change log
upgrade
  firmware
  reader driver
usb
  connect
user
  add
  remove
users
  current sip
wan
  interface change
  mask
web configuration
web server
  on network
web
  interface
version
windows
  client configuration
  tcp/ip
vpn
  ipsec
  keyword
  pass through
  pptp

Troubleshooting Smart Card Reader

For Windows PC/SC (Smart Card Service) it is important to know that the system must get in touch with its card readers already from startup, that's the way the Windows PC/SC is designed. So if you seem to have lost contact with your smart card reader, a fresh restart of your computer may be the first guess of a solution. If you have powered down the and on again it may happen that the connection with the reader is broken. Then run FindSmart.exe and the connection shall return again. If nothing of this helps, scan through the following list:

1. Check if you still have "IP-connection" to the . Surf to it by to the web interface. (Default IP adress: 192.168.0.1.). You may also login to make sure, the browser may have saved the first page on disk for you, in the "cache", in which case you are actually not going out on the network. If you have Internet access through the , you most certainly have IP connection, but browse to the product anyway to make sure you know its IP address.
2. The dot-test: Is the small dot to the right of "SC-" on the front panel lighting up when you insert a smart card? If not, proceed to 3. If it does, proceed to 5.
3. Run the enclosed FindSmart.exe utility program. This will try to connect to the smart card reader, wherever it is on the local network. If it fails at first it will ask you to enter the IP address manually. Click Try connect again . If that is successful, the new IP address is written into the Windows registry to be remembered and used by the driver. Then do the "dot"-test again, first directly or (if that fails) after a restart of the computer. If the "dot" is not working, proceed to 4. If the "dot" is working, proceed to 5. If FindSmart.exe fails, no matter what IP address you have entered, it will display a text of some points to investigate. If you still have a good browser connection (point 1. above) to the product, it may be that you must check the configuration pages of the product. On the page Smart card reader , check that the readerīs Attach to parameter contains the correct address of your computer, or is empty (that is, is not "locked" to any particular computer on the local network).
4. At this point we suspect that the PC/SC system and driver is not working properly. Run the TryCard.exe test program, it will probably complain about not finding any PC/SC readers. Now check that the Windows Smart Card Service (PC/SC) is installed and ready to run. This is OS-dependent:- Windows 2000/XP: Check Control Panel, under Administrative Tools , Services , Smart Card that the Startup Type is Automatic . If not, select the Properties and change to Automatic (you can also try to start it), and do the dot-test again.Windows 95/98/Me/NT4: In the Control Panel , click Add/Remove Programs and look for Microsoft Smart Card Base Components . It should be there if you have run the InstallSmart , but if itīs not, simply run SCBase.exe (or InstallSmart again).If the PC/SC is there, according to above, there is no immediate reason why the driver and the smart card reader shouldnīt work. If you havenīt done it already - uninstall the driver and install it again (with a restart in between) with the use of the InstallSmart.exe program. Next, check if the smart card reader really is present in the . Using your Internet browser, go to the configuration pages of the product, login, and browse to the page http://[the IP address]/edit.asp?file=hwShow(). You should see the text "Smart card reader" displayed among the hardware features of the product. If nothing of this makes the "dot-test" working, you may call the support at the contact phone numbers or address enclosed with your product.
5. If the dot-test is working, the PC/SC service and driver works. Try your application program again. If the program doesnīt work, check the following: Run TryCard.exe . Insert a card and click Test if card inserted . If TryCard.exe cannot display you an ATR string, proceed to 6. If you get an ATR string properly, the driver and card reader is working. The problem may then be within your smart card application or the smart card itself. Have you got the correct card (home banking card, secure login card etc.) in relation to your application? Is there any Settings page in your application that you have overlooked? For example selecting whether to use the PC/SC (Microsoftīs Smart Card Base Component) or another API? Is there a test feature in your application where you can test that it really recognises a certain card? Otherwise, contact the vendor of that program for support.
6. If TryCard.exe cannot display you an ATR string, you may be using a card that is not supported by the reader. Try with another smart card, either of the same type or of another type. The reader only supports cards who conforms to the international standard ISO 7816-3. This family of cards include nearly all banking cards, security cards, modern identity cards, SIMM-cards for mobile telephones etc. However, not all plastic cards are smart cards, not even all cards with a chip on it. There are for example simpler memory cards and special telephone cards, which this card reader cannot read. It does not support so called I2C cards, nor synchronous cards. Check with the vendor of your smart card application program if there are any particular needs for certain card readers. You can also do in practise the same test as TryCard without the PC/SC and drivers in between. Browse to the configuration pages, then selecting the page http://[the IP address]/hwtest.asp. Click Test smart card reader and follow the instructions. If the test reports error, try with another type of smart card. If no card seems to pass the test, one may suspect a faulty card reader hardware. Check with the support using the contact phone numbers or address enclosed with your product, before sending the product for repair.