INDEX   TOC
Introduction
Product Overview
Settings and Administration
ADSL
SIP Support
Security
Firewall Administration
  Security Profiles
  Application Support
  Edit Firewall Rules
Troubleshooting

FAQ - General

Q: Why doesn't Messenger work?
A: Make sure you have version 4.6 or later of Messenger. You can get the latest version from http://messenger.msn.com/. <br> You also need a SIP account. You can get a free SIP address at http://www.iptel.org/services/reg/ just fill out the registration form and then follow the instructions.<br> After that you have to configure Messenger to use SIP: <br> 1. In Messenger, go to Tools | Options... <br> 2. Select the Accounts tab. <br> 3. Select the Communications Service Account, populate the Sign-in name as desired (Example: henrik@iptel.org), and click Advanced to the right of the Sign-in name.<br> On the pop-up menu, select Configure Settings, select UDP as transport, and type in the SIP server name (Example: iptel.org).<br> Click OK twice to commit the changes. <br> 4. Sign out and Sign in again. <br> <br> No additional configurations have to be done in the ix66! <br> <br> <b>Note!</b> The .NET Passport account (i.e. your hotmail address) uses Microsoft's own proprietary protocols and only Presence and Instant Messaging are supported.

Q: I can't reach the web interface at the ADSL/Router, and I have no proxy installed at my Internet settings.
A: It can depend on that you have Microsoft Small Business server installed on your computer, whit Microsoft proxy server 2.0. Uninstall the proxy server and then try again

Q: I can’t reach the Internet and the WAN lamp is lightning?
A: If you have change your MAC address it can take up to one hour before your ISP have register your new MAC address, you can’t reach Internet at this time.

Q: My ADSL modem don’t keep the connection up, I have to logon again, and how do the keep alive function work?
A: Download and upgrade to the latest firmware, 1.17 or later. The keep alive works like this: it makes a new logon every 40 min, the first logon it makes when you press the button save in the keep alive window. If you logoff or the connection goes down it can take up to 40 min before it logon again. If your connection are going down often check your telephone cable, is it connected to the first plug or do u have something else connected before your ADSL modem, sometimes an alarm can interrupt your connection. If you have put a new and longer cable make sure it is a twisted par cable.

Q: I have problem to reach the web interface in the router/modem?
A: We have two or three different interfaces in the router, depends on if you have one firewall or firewall with ADSL. All three must stay on different net. For an example if you have the USB interface at 192.168.1.1 you can’t have ET2 or ET1 at the same net 192.168.1.5, even if you don’t use the USB interface. It is the same with ET1 and ET2. Solution: Change all three to different net. Remember you can only change one IP at time, then save and then change the next IP. If the router hangs when you are trying to change the IP be sure you don’t change it to one who already exists. If you already have two interface at the same net you sometimes have to reset the router to default settings before you start changing the IP. If you don’t use the USB interface just put it at a net you don’t use 192.168.8.1.

Q: My PC program (enter name here) can not connect to the Internet. I get error messages.
A: Change firewall level to 'Lo'.

Q: How secure is the 'Lo' security level?
A: It offers the same protection against incoming attacks from the Internet as 'Hi'. The difference is that 'Lo' allows all outgoing traffic, from your PCs to the Internet. This allows most applications to connect to the Internet. The main difference in security is that 'Hi' also protects against trojans on your PC that try to get out to the Internet.

Q: How do I get my VPN client to work?
A: Open the Security Profile Settings page for the security profile you are using. Check either 'VPN/PPTP' or 'VPN/IPsec' depending on the type of VPN client you are using. Enter the LAN IP-adress of your PC you are going to use (for example 192.168.0.31) Click on 'Save'.

Q: What VPN protocols are you supporting?
A: The firewall supports pass-through of VPN protocolls PPTP, IPsec and SSH. For PPTP and IPSec it supports pass-through to one VPN-client. For SSH it supports pass-through to multiple clients. Security level 'Hi' only supports standard IPsec. There are however several dialects of IPsec. Those dialects are supported in 'Lo'.

Q: I have problem to reach some ftp server?
A: Download and install the latest firmware, 1.18 support both passive and active ftp.